Full Financial Protection – Approved by ABTA
Firefly Holidays (UK) Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations ” all passengers booking with Firefly Holidays (UK) Limited is fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Firefly Holidays (UK) Limited.
This insurance has been arranged with Affirma a trading brand of MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorized and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with the Evolution Insurance Company Limited (“the Insurer”), registered in Gibralter No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibralter, GX11 1AA.
Evolution Insurance Company Limited is licensed by the Financial Services Commission in Gibraltar under the Financial Services (Insurance Companies) Act to carry on insurance business in Gibraltar, and authorised and subject to limited regulation by the Financial Conduct Authority (FCA) in the UK. Details about the extent of our authorisation and regulation by the FCA are available from us on request. The policy number is EVO/FFI/0042 2018. A copy of the policy certificate can be supplied on request.
In the unlikely event of Insolvency of Firefly Holidays (UK) Limited please contact the ABTA helpline on 020 3117 0599 (10.00 – 16.00 Monday to Friday) or https://abta.com/holiday-help-and-complaints/travel-company-failures and the Affirma claims line on +44 (0) 20 3 540 4422 (firstname.lastname@example.org).
Please ensure you retain your booking confirmation invoice as evidence of cover and value. Please note that if payment for your holiday was made by credit or debit card you must contact the Claims team on the contact above in the first instance for instructions.
This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card).