Important Information

Important information about us and for your holiday arrangements

coronavirus

Coronavirus Information & Advice

With the coronavirus situation continuing to develop, we are monitoring all upcoming holidays closely. We appreciate there’s a huge amount of uncertainty at the moment – not just regarding holidays – and we’re here to help in any way we can.

Due to current restrictions, our remaining ski holidays in France can’t go ahead and our resorts in Italy have decided not to open until at least 21st May. We’re in touch with the affected customers to consider alternatives. As the current UK advice on travel is flexible and the restrictions in individual countries are due to expire during April, we’re expecting our resorts to be operating from May onwards.

More generally, following the guidelines set out by ABTA (the leading UK travel association) and in line with many other holiday companies, we are expecting all other holidays to go ahead as booked, unless:

  • Any travel arrangements booked with Firefly Holidays are affected by FCO advice within 14 days of the holiday start date
  • The resort informs us they will not be open at the start date of a holiday

We know this is a worrying time, but we continue to hope things will improve towards the summer, allowing us all to take some much needed holidays! In the meantime, we advise you do take the following steps to ensure your holiday plans run as smoothly as possible:

  1. Check you have valid comprehensive travel insurance covering the dates of your holiday and the time leading up to it, in case of cancellation. If your policy does not include cover for cancellation costs if the FCO issues advice against all but essential travel to your holiday destination for your holiday dates, ask your insurer to upgrade it or consider a different policy.
  2. Check the situation for any travel you’ve booked separately to your booking with Firefly, e.g. flights or independent ferries. Keep up to date with any announcements by airlines, airports, etc.
  3. Keep up to date with the latest official travel advice and FCO notifications. The UK government’s Coronavirus Travel Advice page pulls much of this together.
  4. Continue to make any payments towards your holiday, with us and with any companies you’ve booked elements of your holiday with. If you’re concerned about any payment deadlines, get in touch to discuss, as making the best holiday decision is more important.
  5. If you’re keen to consider re-arranging your holiday to different dates or a new destination, we’re happy to help with this at any time … with no amendment costs.

If you have any questions or concerns, please get in touch.

Firefly Holidays during the Coronavirus period: To ensure everyone’s safety, our team are all now working from their homes between 9am and 6pm. Although we will continue to provide the same high standards of service to all our customers, please bear with us if it takes a little longer for us to respond to you, or if our calls include interruptions from children or animals in the background!

Updated 7 April 2020

Our ABTA Membership

Firefly Holidays (UK) Ltd is a Member of ABTA with membership number Y6327. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com

ABTA Travel With Confidence
Affirma 2018 Logo

Full Financial Protection – Approved by ABTA

Firefly Holidays (UK) Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations ” all passengers booking with Firefly Holidays (UK) Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Firefly Holidays (UK) Limited.

This insurance has been arranged by Atlas Voyage Secure (AVS), a trading brand of All Seasons Underwriting Agencies Limited (ASUS) of Alpi House, Suite 2, East Wing, 2nd Floor, Miles Gray Road, Basildon, Essex, SS14 3HJ. All Seasons Underwriting Agencies Limited (Company number 03252689) are authorised and regulated by the Financial Conduct Authority reference no: 308488 and arranges this policy on behalf of Syndicate 033 at Lloyd’s managed by Hiscox Syndicates Limited, 1 Great St Helen’s, London EC3A 6HX.  The policy number is HIS/FII/2019 0012. A copy of the policy certificate can be supplied on request.

In the unlikely event of Insolvency of Firefly Holidays (UK) Limited please contact the ABTA helpline on 020 3117 0599 (10.00 – 16.00 Monday to Friday) or https://abta.com/holiday-help-and-complaints/travel-company-failures  and the AVS claims department on +44 (0) 20 3 327 0555 (avs@asuagroup.co.uk).

Please ensure you retain your booking confirmation invoice as evidence of cover and value. Please note that if payment for your holiday was made by credit or debit card you must contact the Claims team on the contact above in the first instance for instructions.

This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card).

Essential Travel Info – And Brexit Advice

Passports

British citizens are required to carry a full 10 year British passport when visiting the EU, or other countries in Europe or beyond. Your passport must be valid for the full duration of your holiday, and preferably at least 6 months beyond. All infants and children must also have their own passport. If any members of your party need to renew or obtain a passport, we recommend you apply at least 2 months before your holiday. See www.gov.uk or call the UK Passport Office on 0300 222 0000 for advice and information. Citizens of other countries should check with the relevant authorities for passport and visa requirements.

Health Cards

In addition to taking out travel insurance for all members of your party we strongly recommend that you obtain an EHIC (European Health Insurance Card), which will provide access to public healthcare systems in the EU and Switzerland. Apply on-line at www.ehic.org.uk or at your local Post Office (UK) or www.ehic.ie or your local Health Office (Ireland). Please check any current EHIC  cards as they are only valid for up to 5 years.

Brexit and Travel to Europe

Although the UK officially left the European Union on 31 January 2020, there will be no immediate changes to travel and holidays within Europe. During the transition period, covering the remainder of 2020, everything remains as before – apart from the UK reintroducing dark blue covered passports. However, there is still no information to indicate what changes to travel may occur when this period is due to finish, on 31 December 2020.

Our trade association, ABTA, has the latest information and advice on what may happen beyond 2020: See ABTA’s Full Brexit Advice for Travellers

single passport
fco

UK Foreign Office Travel Alerts

The Foreign & Commonwealth Travel Advice Unit produce regular updates to help British travellers when travelling abroad.

Visit the FCO Travel Aware website for up to date advice on health, safety, security and local laws for your destination.

Customers with Disabilities

We want to ensure that any customer with a disability has an enjoyable and trouble free holiday. The majority of our resorts do have some accommodation which has been specially adapted. So that we can offer you the best possible advice regarding the suitability of your chosen resort and the availability of accommodation we do ask that you call us directly on 01606 717900 before confirming a holiday.

Cottage Life Adapted Bedroom
Cottage Life Adapted Bedroom, Le Paradis, St Léon
Firefly Logo Portrait

Firefly Holidays Company Details

Firefly Holidays is a trading name of Firefly Holidays (UK) Ltd, a specialist UK travel and holiday operator established and based in Cheshire, UK.

Postal Address: Drake House, Gadbrook Park, Northwich, Cheshire, UK. CW9 7RA

Registered Address:Drake House, Gadbrook Park, Northwich, Cheshire, UK. CW9 7RA

email enquiries: enquiries@fireflyholidays.co.uk

Registered company in England and Wales number: 9636996

UK VAT Registration number: 227 8780 72