Important Information

Important information about us and for your holiday arrangements

coronavirus

Coronavirus Information & Advice

With the coronavirus situation continuing to improve in most European countries, all our resorts across France, Spain, Italy, Portugal and Croatia will be open before the end of June. We’re expecting all facilities, including pools, restaurants and kids clubs to be available, operating under enhanced safety procedures of course. Whether the travel restrictions and the new UK quarantine rules relax in time for any customers to visit these great resorts this summer remains uncertain.

We have now been in contact with all our summer 2020 customers and have made arrangements to ensure the best options for each of them. Most customers have now taken advantage of the opportunity to re-arrange their holidays to 2021, which we expect to run far more smoothly than this summer! We’d really like to thank our customers for their amazingly positive approach throughout this difficult situation, and we’re really pleased so many have been happy with the options and service we’ve provided.

We’re now in a position to launch 2021 bookings for new customers. We’re expecting strong early demand, as so many people have missed out on their holidays this year!

Although we expect conditions to keep improving, we still advise you take the following steps to safeguard your holiday in 2021 or later in 2020:

  1. Check you have valid comprehensive travel insurance in place from the date of your booking, in case of cancellation. If your policy does not include cover for cancellation costs if the FCO issues advice against all but essential travel to your holiday destination for your holiday dates, ask your insurer to upgrade it or consider a different policy.
  2. Monitor the situation for any travel you’ve booked separately to your booking with Firefly, e.g. flights or independent ferries. Keep up to date with any announcements by airlines, airports, etc.
  3. Keep up to date with the latest official travel advice and FCO notifications. The UK government’s Coronavirus Travel Advice page pulls much of this together.

Firefly Holidays during the Coronavirus period: To ensure everyone’s safety, our team are all now working from their homes between 9am and 6pm daily. We have remained available every day by phone, email and chat, continuing to provide the same high standards of service to all our customers. Feel free to get in touch about anything at all but please bear with us if it takes a little longer for us to respond, or for any interruptions from children or animals in the background!

Updated 12 June 2020

Our ABTA Membership

Firefly Holidays (UK) Ltd is a Member of ABTA with membership number Y6327. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com

ABTA Travel With Confidence
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Full Financial Protection – Approved by ABTA

Firefly Holidays (UK) Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations ” all passengers booking with Firefly Holidays (UK) Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Firefly Holidays (UK) Limited.

This insurance has been arranged by Atlas Voyage Secure (AVS), a trading brand of All Seasons Underwriting Agencies Limited (ASUS) of Alpi House, Suite 2, East Wing, 2nd Floor, Miles Gray Road, Basildon, Essex, SS14 3HJ. All Seasons Underwriting Agencies Limited (Company number 03252689) are authorised and regulated by the Financial Conduct Authority reference no: 308488 and arranges this policy on behalf of Syndicate 033 at Lloyd’s managed by Hiscox Syndicates Limited, 1 Great St Helen’s, London EC3A 6HX.  The policy number is HIS/FII/2019 0012. A copy of the policy certificate can be supplied on request.

In the unlikely event of Insolvency of Firefly Holidays (UK) Limited please contact the ABTA helpline on 020 3117 0599 (10.00 – 16.00 Monday to Friday) or https://abta.com/holiday-help-and-complaints/travel-company-failures  and the AVS claims department on +44 (0) 20 3 327 0555 (avs@asuagroup.co.uk).

Please ensure you retain your booking confirmation invoice as evidence of cover and value. Please note that if payment for your holiday was made by credit or debit card you must contact the Claims team on the contact above in the first instance for instructions.

This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card).

Essential Travel Info – And Brexit Advice

Passports

British citizens are required to carry a full 10 year British passport when visiting the EU, or other countries in Europe or beyond. Your passport must be valid for the full duration of your holiday, and preferably at least 6 months beyond. All infants and children must also have their own passport. If any members of your party need to renew or obtain a passport, we recommend you apply at least 2 months before your holiday. See www.gov.uk or call the UK Passport Office on 0300 222 0000 for advice and information. Citizens of other countries should check with the relevant authorities for passport and visa requirements.

Health Cards

In addition to taking out travel insurance for all members of your party we strongly recommend that you obtain an EHIC (European Health Insurance Card), which will provide access to public healthcare systems in the EU and Switzerland. Apply on-line at www.ehic.org.uk or at your local Post Office (UK) or www.ehic.ie or your local Health Office (Ireland). Please check any current EHIC  cards as they are only valid for up to 5 years.

Brexit and Travel to Europe

Although the UK officially left the European Union on 31 January 2020, there will be no immediate changes to travel and holidays within Europe. During the transition period, covering the remainder of 2020, everything remains as before – apart from the UK reintroducing dark blue covered passports. However, there is still no information to indicate what changes to travel may occur when this period is due to finish, on 31 December 2020.

Our trade association, ABTA, has the latest information and advice on what may happen beyond 2020: See ABTA’s Full Brexit Advice for Travellers

single passport
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UK Foreign Office Travel Alerts

The Foreign & Commonwealth Travel Advice Unit produce regular updates to help British travellers when travelling abroad.

Visit the FCO Travel Aware website for up to date advice on health, safety, security and local laws for your destination.

Customers with Disabilities

We want to ensure that any customer with a disability has an enjoyable and trouble free holiday. The majority of our resorts do have some accommodation which has been specially adapted. So that we can offer you the best possible advice regarding the suitability of your chosen resort and the availability of accommodation we do ask that you call us directly on 01606 717900 before confirming a holiday.

Cottage Life Adapted Bedroom
Cottage Life Adapted Bedroom, Le Paradis, St Léon
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Firefly Holidays Company Details

Firefly Holidays is a trading name of Firefly Holidays (UK) Ltd, a specialist UK travel and holiday operator established and based in Cheshire, UK.

Postal Address: Drake House, Gadbrook Park, Northwich, Cheshire, UK. CW9 7RA

Registered Address:Drake House, Gadbrook Park, Northwich, Cheshire, UK. CW9 7RA

email enquiries: enquiries@fireflyholidays.co.uk

Registered company in England and Wales number: 9636996

UK VAT Registration number: 227 8780 72