Terms And Conditions
If you have to cancel your holiday booking the following charges will apply:
- Before 56 days of your arrival date, your deposit only.
- Between 56 and 30 days before arrival date 50% of the booking price.
- Between 29 and 15 days before arrival date 70% of the booking price.
- Between 14 and 8 days before arrival date 90% of the booking price.
- Between 7 and 0 days before arrival date 100% of the booking price.
Client Compensation
In the event of a major change to a booked holiday, if the client decides to cancel their holiday, or if the company cancels a clients holiday for any reason other than force majeure or low bookings (as defined below) the company will pay compensation based on the length of the period before arrival date when the client is notified of a major change or cancellation (compensation is per person occupying the booked accommodation and based on the length of time before arrival that the client is notified).
- More than 56 days: nil.
- 56 to 29 days: £20.
- 28 to 14 days: £30.
- 13 to 0 days £40.
Force majeure means unusual and unforeseeable circumstances beyond the control of the Company the consequences of which neither the Company or its suppliers could avoid, including but not limited to, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, flood, adverse weather conditions or the threat of any of these.
Low Bookings
The company will never cancel a booking because of insufficient bookings less than 6 weeks prior to departure. If the Company becomes unable to provide a significant proportion of the holiday after it has commenced the Company will make suitable alternative arrangements for the Client at no extra charge to the client.
Travel Insurance
It is your responsibility to ensure that you and your party have adequate travel insurance to cover the cost of the potential issues such as: cancellation of holiday, serious delay, injury, loss or theft of possessions. Sunisle Holidays recommend that you investigate the free health cover that is provided within the EU to all EU citizens, details of this can be found on Form E111D available from Post Offices.
Complaints
If you have any reason to complain you should inform our representative immediately. They are there to help and it is much easier to sort problems out on the spot. If you have any reason to complain after your return, you should contact our customer service relations by e-mail within 28 days of your return. You will be sent a reference number by them and the complaint will then be assessed and an appropriate response made by SunIsle. This must take place within 30 days of you leaving your accommodation. The agreement is subject to English law.
Duty of Care
We expect all of our clients to show the proper respect and care for the property that they are staying in. Whilst accidents and breakages do occur, we do expect our guests to notify us of such problems so that they can be put right in time for the arrival of the next guests. In respect of serious or negligent damage, we reserve the right to claim back the full cost of making good from the lead person named on the confirmed booking. We reserve the right not to take a client booking for any reason.